iPhone

Recently, some of our clients that love their iPhones have been having some difficulties making them sync up with Microsoft Exchange so here is a simple step-by-step to configure their devices.

We provide an excellent Microsoft Exchange Hosting & Wireless Synching service for small businesses. It is a fully enabled Microsoft Exchange Shared Hosting service that allows small business owners to purchase only what they need (per account), avoid the hassles and expense of managing their own Microsoft Exchange server locally.

How to configure your iPhone to work with your Microsoft Exchange account

Before you begin

Add Account

1. Enable ActiveSync on the mailbox on your Exchange server
   IGT customers, just log into your Control Panel, select Wireless Email and Active Sync, or give us a call for assistance, 301.996.4646
   For everyone else, you will need to contact your Exchange administrator.
2. Download iPhone V.2.0 Update via iTunes
   You can view your current version by selecting Settings on your Home screen, then select General and then About.
3. Add any Contacts you have on your iPhone to your Outlook/Exchange
4. Add any Calendar events you have on your iPhone to your Outlook/Exchange

Now your need to configure your iPhone

iPhone Configuration

1. On your iPhone, select Settings, then ‘Mail, Contacts, Calendars’ and then select Add Account
2. Enter Email: type in your complete email address
3. Enter Username: type in your username in the following format: domain\username
   For IGT customers, you can find this information in Control Panel, Mailboxes, select your email address then the Advanced tab.
   For everyone else, your Exchange administrator needs to provide this information.
4. Enter Password: type in your password for your Exchange account
5. Enter Description: type in a description for this account (i.e. office)
6. Done! iPhone uses Microsoft’s Autodiscovery service to figure out further server details.

But occasionally, it doesn’t!

No worries, in the event that it doesn’t, your iPhone is going to ask for it. For IGT customers, it’s located in your Control Panel, under Get Started. Select Advanced Settings, listed under Exchange Proxy Server.

Mine, looks like something like this: owa012.msoutlookonline.net

Everyone else, yes, you guessed it, contact your Exchange administrator.

After you configured your iPhone

Once everything is in place, your iPhone is going to ask you to immediately sync up with the server. All existing calendar and contact information on the device is going to be overwritten! This is why you went through the trouble of adding your Contacts and Calendar to your Outlook/Exchange account.

That’s it!

This entry was posted on Thursday, August 21st, 2008 at 3:28 pm and is filed under Show me how!, Techy Stuff. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.